You need to be technologically inclined to get this to work with certain websites and/or browsers. Technical support is not good due to the language barrier with China. I can get it to work for Shopify on Firefox but it will not print correctly with Etsy on Firefox so I have to use Safari. If you’re savvy with setting up printers, then you won’t have an issue finding work arounds.This printer has saved me so much time and effort that after just a dozen labels I think it has paid for itself. I use this with an older Macbook Air and have no issues with print quality. I sell a lot on FB marketplace and the way I receive labels is via PDF. I do have to take a screenshot and print from Preview, but it doesn't take much time and I don't have to waste a full sheet of paper or tape. I am very happy with my purchase and should have bought it sooner.Overall I am very happy with this printer, but it took me a little while to get to this point. When I first downloaded and installed the driver for Windows I didn't receive any of the screens that the instructions said I would - all I got was a quick flash on the screen like something loaded and then disappeared. After a few tries and no luck I tried installing the driver directly from the command prompt, this is when I found an error was occurring. I reached out to tech support and they told me to install the Seagull version instead. After installing that I finally got the screens that the instructions said I would; from there I was good to go.However, then the print quality was awful. Test pages (printed from the separate Utility download) looked great, but my actual prints from PirateShip were pixelated and blurry. The trick was to open the Printer Preferences ("print using system dialog">"preferences">"graphics") and change the quality from Halftone to None. That removed the pixelation and cleaned up the blurriness. I will say, it's still not as sharp as I would like, but for the price I paid I am more than pleased.I don’t have a ton of experience with label printers, nor do have I owned one before buying this product. All I was looking for was a reliable way to print labels for when I need to return online purchases or ship things to people. I knew that I wanted a thermal printer since I would be printing infrequently, and I’ve had issues with ink printers before since the ink would dry out from not printing with them for months at a time.Installing the drivers from the manufacturer’s website was a quick and simple process, though the product does also include a disc if you want to go that route. Installing everything on Windows 10 was fairly quick and easy, although it did require a bit of configuration to get everything set up, which I was expecting beforehand. The included instructions do an okay job at explaining the entire process, but I would recommend searching for the manual on the manufacturer’s website since it offers more details and includes helpful pictures to guide you through it. With that being said, if you’re not the most technically savvy person in the world, you may want to get some help with setting things up initially.I printed some test sheets, and although I was initially worried since the test prints seemed to show faded ink on one half of the label, it turns out that this was only a problem with the test prints. Once I started printing some real shipping labels, the print quality turned out to be excellent. I don’t know if this is because of a setting on my computer or something else entirely, but everything ended up working out well in the end. The printer is fast, and the included perforated teeth are a nice touch if you aren’t using perforated labels (like the ones that come included with the printer). Overall, I’m quite satisfied with how this printer performs and for the price, I think it’s a good option for shipping things from home.Great price, easy setup. Every once in a while it stops working. becomes necessary to unplug everything for five minutes.Now that its finally working as it should its great. But expect to have to work on things because install is confusing. Spent way too much time watching videos online to fix multiple problems. In the end, out of frustration, I unplugged this from my computer and plugged it back in to start anew and BAM it printed the very 1st sample label correctly! Still not sure what I did right to get it straightened out! They need to make the instructions etc. much more user friendly. In the end, I am glad I bought it as it will save me a lot of time.After several hours of trying to get it to work with the software it came with. I gave up and figured out how to use it with wordpad.Instillation and set up took only few min. Loaded my own labels that I use daily and got on my happy way printing labels for my business. I am so glad I found this printer since it takes the 3rd party labels I have a case of. It even came with a roll of standard package shipping labels, although I don't use that size, I am more likely to purchase from companies that do things like that.